The internet dropped while I was playing Live Blackjack/Roulette, what happens now?
If you’ve lost your internet connection whilst playing a Live Casino game, the game will continue as normal. Unless you’re promptly able to reconnect to your game, your bet will be logged as a ‘stand’ (A 'stand' refers to the point at which you wish to take no futher action on the game round; it's neither a 'fold' or a request to take a further card). Subsequently, you can review any bets placed as well as the respective game rounds’ result through your game history.
How do I play Roulette?
Roulette is undoubtedly one of the world’s most popular casino games. The aim of the game is to predict where the ball, when in play, will land on the wheel as it rotates. Whilst simple in principle, there is naturally some strategy involved. Players must bet on a number (or series of numbers) between 1 and 36. You can place split bets involving 2 numbers, street bets involving 3, corner bets involving 4, and so on. Naturally, the more you split your bet among a greater number of places on the table, your potential for return increases but your odds will tumble, and vice versa (for example, a ‘straight up’ bet on a single number yields a 35/1 return). Roulette is fascinating enough, but your enjoyment will no doubt increase with a greater education of the game and its tactics.To learn more, go to our Table or Live Casino games to familiarise yourself with this casino classic as well as all variations that exist.
How do I play Blackjack?
In Blackjack, the aim, quite simply, is to beat the dealer. This is done by drawing a higher scoring hand of cards, getting as close to, but without going over, 21 as possible. The best hand is a Blackjack, where the sum of the first two dealt cards is exactly 21, involving an Ace (whose value is 11 or 1 where applicable) and a face card (with a value of 10) or a ten itself. Your competition is the dealer only, not the other players at the table. 2 cards are initially dealt to each player; beyond that, it’s up to each player to decide to stand on their first deal or take a card, reliant on how close or far they are from 21. Typically, the dealer will stand on 17, so whilst it may seem savvy to take a card at 18, be careful; if you go over 21, you bust. The trick is to see what’s going on around the table and be guided by the players around you. Go to our Table Live Casino games to learn more about this top table classic and pit your wits against the house as you hone your strategies and hold your nerve.
How do I play Baccarat?
Baccarat is played with multiple decks, with cards, unlike Blackjack, being dealt to the player and banker simultaneously. However, much like Blackjack, the goal is to create a hand with a value of 9 without ever exceeding it. Pairs whose value exceed 10 will have 10 subtracted from them (16 becomes 6 and so on). However, the biggest distinction between Baccarat and all other table games is that players are not confined to placing bets on just their seat or number; they can bet on the banker’s cards too, as well as the tie. Once the initial cards are dealt, two cards to each side, the winner is discerned by whichever hand’s value is nearest to 9. In many cases, the original cards dealt dictate whether further cards are to be dealt to ascertain a clear winner. Head to our Table and Live Casino games to read up further of the intricacies of this labyrinth of a table classic. Once you’re a little more at one with the rules, time to bet against (or maybe even ‘with’) the dealer’s cards.
What is Live Casino?
Live Casino refers to real-time table games which are streamed from either a studio or, in some cases, a land-based casino table. Live Casino games can range from classics like Baccarat, Blackjack and Roulette, to modern Live Dealer formats such as Dream Catcher. Each game is hosted by a professional Live Dealer in order to recreate the essence of the land-based experience. In reality, it could be regarded as superior in this format with it being far easier to speak to the Dealer about rules, game strategies and more via the Live Chat facility, or even engage them in a casual chat.
What is the live casino chat window for?
In pretty much all Live Casino games, there's functionality to speak to the Dealer, other players and, potentially, the casino pit boss. The Dealers are always happy chat and answer any questions that you may have related to the game you are playing. Abuse will not be tolerated, however, as won't harassment or vulgar language. Players who behave inappropriately may have their in-game Live Chat privileges revoked.
Can either the Live Dealers or the pit boss help me with questions regarding my account?
Neither the dealers, the pit boss nor the gaming provider they represent have any access to your account and personal information. Nor do they have access to your, payment details either. Please contact Casino Cruise's Customer Support team for access FAQs for any queries regarding your account. You can contact via telephone, email or live chat.
How long does it take to get my Withdrawal?

Between 24-72 hours.

How long does it take to verify your account?

We will do our utmost to verify your documents as quickly as possible. Usually they are cleared within 24 hours, but it could take as long as 72 hours depending on workload.

How do I verify my account at Casino Cruise?

To verify your account at Casino Cruise you simply have to log into your account and then go to ”My Account” tab. On the left-hand side of your screen you will find the option “Document Upload”, please click there. Kindly send us the required documents via the upload buttons for: Proof of Identity, Proof of Address and Payment Methods.

Make sure that all your uploaded documents are clear and that all the 4 corners are visible. For more information about the required documents please have a look at this page.

Can I cancel the self-exclusion?

Any player except those from the UK may cancel the self-exclusion. In order to do so, a detailed written request is required before account re-opening can be considered. Please note, that you will have a 7 day cool off period which will be enabled following the cancellation of the Self-Exclusion request. For players from the UK, your account will be not reactivated at any period. We will only open your account once we have got a positive answer and request once your Self-Exclusion period has ended.

What happens when the self-exclusion period ends?

Once the time limit you have selected for the self-exclusion is up, your account will be automatically re-opened. If you are from the UK, you will need to send us a request and take a positive action prior to us re opening your account.

How do I permanently close my account?

In order to permanently close your account please email Customer Support at

How do I self-exclude?

We all need a break sometimes. If you are hit by seasickness and feel it’s better to slow things down, you can limit the amount you deposit, lose, wager and the session times you participate in, on a daily, weekly or monthly basis. Should you feel the need to head back to shore, you have the option to self-exclude. By doing so your account will remain closed for a minimum period of 7 days up to 1 year. If you wish to terminate the Self-Exclusion period you will have a 7 day cool off period. For players playing under the UK jurisdiction you can opt for a Time-Out period of between 1-45 days and you can also Self-Exclude for a minimum of 6 months extendable by another 6 months at any time, furthermore your account will not be reactivated under any circumstances during the exclusion period. Once you confirm your choice, you will be automatically logged out of Login will only be possible after your selected period of self-exclusion has expired.

Please note: If you hold accounts with other gambling companies and are considering self-exclusion, it is important that you inform them too. Installing software that blocks access to internet gambling websites is recommended for the duration of your self-exclusion period. We recommend you approach our Customer Support at for assistance or contact us directly via our Live chat in advance of any self-exclusion activity.

How do I change incorrect personal details?

Log in to My Account and select the profile tab. Here you’ll be able to correct the information that you submitted at registration, excluding your name, date of birth and country of residence, which cannot be updated for security reasons. If you discover an error, please email

I have forgotten my registered email address, what do I do?

Please email or contact us directly via our Livechat. Our hosts will be more than happy to assist you further.

How can I find out if I already have a Casino Cruise account?

If you think that you may have already registered with Casino Cruise, please email or contact us directly via our Livechat before creating an account. Our hosts will be able to quickly check and verify your details. This way you avoid running the risk of having your account closed.

I'm having problems on the registration page. What do I do?

Most error messages displayed during registration are self-explanatory. However, if you encounter persistent problems when opening a Casino Cruise account, please contact our support team on or talk to us directly via our Livechat. Our hosts will gladly assist you in completing your registration.

Where do I find my Profile Page?

Once you have logged in to click on the “My Account” tab in the top navigation bar. This will take you to your Home page and from there click the Profile tab in the side menu.

How do I check my account activity/transactions history?

You can check your account activity by clicking the Transactions tab under My Account whilst logged in. If you require further information and assistance, email or speak to one of our hosts directly via our Livechat service.

Who do I contact if I have questions about my account?

Our Customer Support service is ready and happy to assist you with any queries you may have regarding your account. Please email or contact one of our hosts directly via our Livechat.

How do I turn off my subscription to newsletters and promotions?

If you no longer wish to receive email updates from Casino Cruise simply click on the "Unsubscribe" button, found in all our email and SMS communications. Alternatively, you can opt out by updating your “My Notifications” account settings under the “My Account” tab in the top navigation menu and we will make sure not to send you any more of our exciting promotional material.

Why am I not receiving any of your emails?

Please click here for details.

How can I change my registered email address?

Changing your registered email address is easy. Log in to your account , then, under “My Account” you will find the “Change Email” tab. Simply click on the tab and follow the instructions.

Can I have more than one Casino Cruise account?

Unfortunately not; due to regulatory requirements we can only accept one account per user.

Why don’t I get a response to my questions when I email the Customer Support service?

It doesn’t take our crew long to get back to you. Usually, all Customer Support emails receive a reply within a few hours. However, our response time may vary depending on the nature and detail of your request. Upon submitting a query you will receive an email confirmation from Casino Cruise acknowledging receipt of your inquiry and letting you know that we are working on an answer. REMEMBER: Casino Cruise does not send unsolicited emails, but not all mail filters realize this. If you do not receive a confirmation email promptly after submitting your inquiry, we suggest that you check your Junk/Spam Mail folder. Alternatively, we recommend you use our Livechat service. This will allow our crew to assist you immediately, in real time.

Who can I consult if I think I have a problem with online gaming?

Online gaming is an enjoyable and potentially profitable pastime. However, Casino Cruise is fully committed to supporting and assisting members who may develop a gaming addiction. If you experience the uncontrollable need to gamble, please visit our Responsible Gaming section, located within the footer of our website. Here we provide a range of tools developed to assist our customers with gambling related problems. If you are from the UK and playing under our License within the UK jurisdiction, you may also wish to take advantage of the self-exclusion feature available under My Account whilst you are logged in. For all other players, we highly recommend you contact our Customer Support to proceed with your Self-Exclusion. Your well being is our top priority, and our hosts will gladly help you with any problems you may encounter.

How do I make sure I receive your emails?

It couldn’t be easier. Simply add to your provider’s “Safe Sender” list. 

Who are Casino Cruise and where can I find information about the company?

For more information about Casino Cruise please visit the About Us tab on top right of our homepage.

My personal details are incorrect. How do I amend them?

If you find any incorrect details on your account, please email or contact us directly via our Livechat. Our hosts will be more than happy to assist you further.

I have forgotten my username/password, what do I do?

Don’t worry. We won’t leave you stranded at sea! Simply click on the Forgot Password link or the ones found under the “Help Menu” or “Log In” buttons. We will then email you a new link that will allow you to reset your Casino Cruise password. Alternatively, you can email or contact us directly via our Livechat. Our hosts will be more than happy to assist you further.

Can I change my Casino Cruise username?

Sadly, not. Once you’ve chosen your Casino Cruise username that’s it. It’s yours forever. So choose wisely. And check your spelling.

How do I create a account?

Registering with us at is plain sailing. Just click here, fill in the required fields and your account will be activated. It’s that easy!

How long does a deposit take to reach my Casino Cruise account?

Most deposit methods are instant, but some take slightly longer depending on the provider and country. You can find timelines for each of the deposit methods below: Credit/Debit Card – Instantly, E/Wallet – Instantly, Prepaid Card – Instantly, Bank Transfer (Trustly) - 3-5 Business Days. please visit our Payments Section for more information.

How do I make a deposit at Casino Cruise?

You can find the Deposit button in any game and on the top right-hand side of every page. There’s also one on your My Account page. Simply select the desired deposit method from the options provided and follow the instructions. At Casino Cruise you can make deposits using: Visa, MasterCard, Skrill, Neteller, Paysafe or Bank transfer, amongst other options. Remember, you must be logged in to make a deposit. If you have any difficulties making deposits into your Casino Cruise account, please contact support via Livechat.

Which deposit methods does Casino Cruise accept?

At Casino Cruise we have made money transfers as easy as possible for our customers, using the fastest and most trustworthy payment providers available in your country. You can fund your Casino Cruise account using a wide range of payment methods including credit and debit cards, E-wallets, prepaid cards, instant banking and bank transfers. Click here for further information about our payment providers. Should we have missed your preferred provider, please contact our support team on or talk to us directly via our Livechat and we will do our utmost to meet your needs.

Can I deposit into an account that is not in my name?
Unfortunately not; all deposits need to be made into an account that is in your own name.
What is the minimum/maximum amount I can deposit?

This varies between providers and countries. In EUR the minimum deposits range from €10 to €30 , while the maximum limits can range from €250 to €10,000. Please visit our Payment Section for more information.

My deposit failed. What’s wrong?

Payment providers do not inform us of the reasons why a deposit may have been declined. However, failed deposits could be due to any of the following reasons: 
• You have supplied incorrect payment details. This is the most common cause of failed transactions. If your details don’t match, your bank or payment provider will automatically decline the transaction. To avoid this, log in and set a course for your Deposit Page where you can check that all the digits in your account number are correct and that all payment information is accurate. Alternatively, you can add a new payment method if there’s an issue with your existing one.
• You have supplied an incorrect CVV2/CVC2 security number. Please check that the number you have provided corresponds with the last three digits on the signature strip on the back of your card.
• You have insufficient funds available in your account. Before making a deposit check that there are sufficient funds available on your credit/debit card in order to complete the payment. You may find you have to lower your deposit value in order to process a payment.
• You have too many active credit cards. Having more than 5 active credit cards at the same time might prevent your deposit from going through. We suggest you check with your bank should this be the case. If you are unsure, or continue to suffer setbacks with your deposits, please email or contact us directly via our Livechat for more information and assistance.

I made a deposit but the funds were not credited to my Casino Cruise account. What do I do?

Don’t panic. First, make sure that the funds were deducted from your card/account and then contact us. We should be able to trace and solve the problem without any proof of deposit. However, in some rare cases we might need to ask you for a copy of the transaction to enable us to investigate it with the payment provider.

Does Casino Cruise charge a fee for deposits?

We will not charge you any fees for making deposits. However, please note that in some instances the payment methods that you use may charge you for making a deposit with us. Casino Cruise is not responsible for such fees.

I’d like to make a bank payment to my Casino Cruise account – what do I do?

First of all you need to navigate to the Deposit button, found on the top right-hand side of every page. Once there, click on Bank Transfer and select the IBAN based on the currency linked to your account. Don’t forget to include the reference code which is shown on the bank transfer page.

I have deposited money via a bank payment. When will this money be available in my Casino Cruise account?

If you have transferred money from your bank account to ours, giving us the correct reference number, it will take up to a maximum of 3 business days to show on your Casino Cruise account.

What is an E wire/wallet transfer?

Online money transfer sites such as Neteller or Skrills allow you to deposit and withdraw money with your credit card, bank card or via an ordinary bank deposit. This effectively creates an E wallet account from which you can make swift and secure payments to your favourite websites, or make simple deposits and withdrawals.

Is there a way for me to set a regular deposit limits?

Yes, Casino Cruise enables you to set your own daily, weekly or monthly deposit limits. Log in and set your course for the My Account section. Under Responsible Gaming you will be able to schedule and amend your limits whenever you wish and at your convenience. We encourage you to play responsibly and use your account prudently.

What is a CVV2/CVC2 code?
CVV2/CVC2 stands for "Card Verification Value/Code". It is a code that is required as a security measure when making internet payments by credit card. The code consists of the last three digits on the signature strip on the back of your card.
Why won’t your website take my card?

Some credit card issuers prevent customers from making direct deposits to online gaming sites. You will need to check this with your card provider. Instead, why not make use of the large variety of alternative deposit methods – such as E-wallets and prepaid cards – offered by Casino Cruise? Please visit our Payment Section for full details.

Can I use more than one payment method?

Yes, you can. To register a payment method, simply make a deposit via your chosen method while logged in to your Casino Cruise account.

How do I change my payment method?

You’re allowed to use up to five different payment methods to fund your Casino Cruise account. Log in, click on the Deposit button available on the top right-hand side of every page on Casino Cruise and select from the choices available. Submit the required details. If you experience any difficulties email or contact us directly via our Livechat.

Which credit/debit cards do you accept?

Casino Cruise accepts all Visa and MasterCard/Maestro Credit and Debit cards.

What deposit methods does Casino Cruise accept?

The fastest. Money transfers at Casino Cruise are quick and easy. We use the most trustworthy payment providers available to offer our Spinners a wide range of payment methods including: credit and debit cards, E-wallets, prepaid cards, instant banking and bank transfers. Click here for further payment provider information. If we’ve missed your preferred provider, please email Customer Support ( or talk to us directly via our Livechat.

Is your website licensed?

Yes, the website is operated and managed by Genesis Global Limited which is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-008.

Is it safe to send my private documents to Casino Cruise?

Yes. All documents we receive are kept in a secure environment and are only accessible to senior security personnel.

How do I know my financial and personal information is secure?

We use the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to is kept safe, secure and fully encrypted. SSL encryption is the same technology banks use to protect data. This means that your financial data, such as credit card information, and your personal data, such as name, address and phone number, are all fully protected.

Will my data and activity at Casino Cruise be secure?

From the moment you log in all communication between your web browser and the Casino Cruise website is protected using industry-standard encryption technology. This ensures that all your personal data and activity on our site are kept private. As a global, online casino destination, Casino Cruise is committed to providing a safe, responsible, and secure gaming environment. The Casino Cruise site is certified and strictly regulated by some of the most prestigious governing bodies worldwide and complies with all guidelines to ensure that our games and financial transactions are properly and transparently monitored to provide maximum player protection.

How can I be sure that the games are fair and random?

With the exception of LIVE casino games, which are broadcast in real-time with live dealers via webcam, the "dealer" is really a computer. A Random Number Generator (RNG) is utilized to ensure that performance is truly random. Casino Cruise uses the MD5 RNG, which provides consistently random results. The system has been rigorously tested by running millions of rounds and examining results. It is also systematically tested by Casino Cruise. Games developed by third parties are subject to a number of additional procedures to ensure that they adhere to Casino Cruise standards. The games undergo an approval process that includes an initial acceptance test, functionality testing of all gaming actions and associated events, regression testing after version uploads, and continual post-production testing. In addition, Casino Cruise game providers utilize their own, separate in house testing processes, including testing of the RNG.

How do I get a 3D Secure IPIN?

You must apply for a 3D Secure IPIN with the bank or card website that issued your credit card, as each bank has its own process. We can, however, assist you with more specific instructions - please contact 3D Secure cards normally show the “Verified by VISA” logo on the front of the card. For more information about the “Verified by VISA” feature, please visit

What is cash-out verification?

Our commitment to providing a secure environment necessitates the monitoring of funds, both into and out of the system. One of the functions of the Investigations Team is to verify cash-outs for their subsequent processing. The basic criterion is to ascertain if the winnings being cashed out are legitimate. Casino Cruise employs a unique combination of advanced system approvals as well as meticulous and skilled manual verification processes to minimize the fraud percentage. This resembles a post facto investigation and allows an in-depth verification into the various aspects of game play, financial details, etc.

Will my data be shared with or made available to any third party?

No. We will never share any personal or account data with any third party.

Why do you require my personal information? Are my personal details safe with you?

Your personal details are required to confirm your identity, age and home address. We need to be sure of whom we have on-board. This information also allows us to offer you real money transactions and games. Casino Cruise considers your personal privacy and security our top priority. To ensure this, we use the newest and most advanced data encryption techniques to safeguard your personal details. All payments are processed by leading providers employing the highest standard of security, so that none of your information will be lost at sea.

What is GDPR?

The laws have changed to fortify the rules already existing that protect you, your information and how companies operating within the EU use that information. This is called General Data Protection Regulation (GDPR). Information can range from your name, address, photo ID, email addresses, financial information, or even your PC or Mobile devices’ IP address(es). In short, anything by which a company may identify or profile you. Below, we’ve outlined some of what we think are the key questions to help you get to grips with how this affects you.

Can I have any details held about me deleted?

We are unable to delete or amend any information stored in our database for a set period of at least 5 years. This condition is set out by the Prevention of Money Laundering and Funding of Terrorism Regulations which, under our licence requirements prescribed to us by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA), is a directive we are legally compelled to follow. Please note that any information we hold about will be destroyed once any acceptable retention period has elapsed.

I’m concerned about the amount of info you hold about me. Why do you need so much?

We’re not just committed to providing you with a high-quality service when it comes to your information, we’re required to do so by law. And the law surrounding this subject stipulates that we can only process your information when there’s a just cause. Reasons we may process can include anywhere you have confirmed you’re happy for us to process, anywhere we are required to satisfy any written agreement we have with you or where we have a legal obligation to do so. Please review our Privacy Policy for more information on what data we hold and why we process this.

Is my money safe with Casino Cruise?

The Gaming Authority regularly verifies and ensures that we cover all our players’ account balances. Casino Cruise uses SSL connections for all information exchanges. This means that the information is encrypted so it cannot be read by someone other than the person it is intended for. Our payment methods are PCI compliant and conform to PCI standards. This means that your card details are safely handled and that we meet the highest security standards for payments, withdrawals and deposits. Casino Cruise offers numerous trusted payment methods. Privacy and security are a top priority and the latest encryption technology is employed to ensure that your financial details and transactions remain safe and secure. We have robust security policies, rules and technical measures to protect and safeguard your details from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors who have access to, and are associated with the processing of your transactions, are obliged to respect your privacy. Payment is accepted through all major credit cards and via many other online payment methods like WebMoney, NETELLER and Moneta.

What currencies does Casino Cruise support?

Casino Cruise accepts the following currencies: USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW,UAH (Please note that we will only accept GBP from UK residents). Once a currency is linked to your account at registration it cannot be changed.

What is an IBAN, swift code and BIC?

IBAN stands for International Bank Account Number. IBAN is an international standard for numbering bank accounts. It consists of a two letter code and up to 30 alphanumeric characters. EU citizens can find their IBAN number printed on their bank statements. A swift code is a code that is unique to your registered bank branch (also known as a Bank Identifier Code or BIC). This code can usually be located in your cheque book and consists of either 8 or 11 alphanumeric characters. If you are in any doubt, please contact your branch to confirm the correct code.

How can I identify transactions to and from Casino Cruise on my credit card or bank statement?

All Casino Cruise deposits and withdrawals will be processed by Genesis Global Ltd., our chosen payment operator. As a result, Genesis Global will appear on your bank statements for every Casino Cruise transaction made on your account.

How do I withdraw money from Casino Cruise?

In order to make a withdrawal, log in and click on the My Account tab, then go to Withdraw. Select your preferred withdrawal method and follow the instructions. Depending on your selected payment method and your registered country of origin, the minimum withdrawal amount is usually $10. You may make a withdrawal whenever you like, provided the funds that you wish to withdraw are not linked to a bonus that is yet to meet its wagering requirements. You can withdraw as many times as you wish, however, please note that we cannot process a withdrawal less than 24 hours after your last deposit. This is due to the anti-money laundering and fraud prevention laws that Casino Cruise adheres to. Upon your first deposit we will ask you to provide us with some verification documents. These are required in order to make the withdrawal process as fast and efficient as possible. We highly recommend that you send your documents to us as soon as possible, preferably before making a withdrawal, as it will help us to provide you with a swift and superior service. Click here for details.

Which withdrawal methods can I use?

All Casino Cruise players can withdraw funds directly to the payment method that was used to make the deposit. In cases, where due to technical reasons, Casino Cruise cannot refund withdrawals directly to the payment method, players can withdraw funds to their personal bank account.

Can I have my winnings paid back to my credit/debit card?

Yes, of course you can; as long as it is the same card that you used to make your original deposit and the issuing bank accepts transactions to the card.

I am unable to withdraw money. What’s wrong?

Firstly, we recommend you check that the information you have provided is accurate. A withdrawal may fail for any of the following reasons:
• Your account has not been verified (please see "How do I verify my Casino Cruise account?"  for more detailed information).
• The amount you are trying to withdraw exceeds your current balance;
• The bank account number has been entered incorrectly
• There is an active bonus on the account that needs to be wagered before withdrawal (you may still withdraw in this instance but you will lose your bonus money).

If all information is correct, try to reload the page or try using a different browser (we recommend Google Chrome). If the problem persists, please contact or talk to us directly via our Livechat, our hosts will be more than happy to assist you.

Does Casino Cruise charge a fee for withdrawals?

Yes, withdrawals will incur a 2% handling fee, with the minimum fee being $1.00 or equivalent in your own currency. The amount may be less in certain scenarios, however, you will be clearly notified of the amount upon processing your withdrawal. Please note that by requesting the withdrawal, you accept the fees displayed.

Is there an expiration period for withdrawals?
Due to strict anti-money laundering requirements we are obliged to request one or more forms of documentation to verify your identity, as set out above. If, for a continuous period of 180 days from our request for this verification documentation we have still not received the same from you, then the funds remaining in your Account will be removed and your Account closed.
Can I cancel a withdrawal request?
Yes, you can cancel a withdrawal request by accessing the Pending Withdrawals tab, found under My Account section, and following the instructions on that page.
What is the lowest amount that I can withdraw?

This varies between payments providers and countries. Normally, the minimum withdrawal amount is $10. Please visit our payment section.

Why does a withdrawal to my card take days while a deposit is immediate?

We have a number of controls and checks that take place before any withdrawal leaves Casino Cruise and these can delay withdrawals. Our checks are part of our ongoing commitment to maintain the security of our customers' funds. Any additional delays you may experience will be on the payment provider side, where Casino Cruise has no influence or control. We highly recommend that you verify your account as soon as possible, preferably before making a withdrawal. In order to speed up the verification process, send us the necessary documents in advance. To do this, follow the instructions during the account activation and first deposit process. This will give us a good head start in verifying your account before you make your first withdrawal, helping us to provide you with a better and faster service. For more detailed information see "How do I verify my Casino Cruise account?".

What happens if the card I use to withdraw money to has expired or been cancelled?

You will need to let us know as soon as there are any changes to your registered card. We will require you to supply proof of expiration or any other reason for the change. New cards will have to be registered with us and onto your Casino Cruise account.

Can I make a withdrawal from my account and have it sent to someone else?

No, this is deemed as a third party transaction and will not be permitted under any circumstances.

I have made a withdrawal from Casino Cruise. When will I receive my money?

Our crew works hard to ensure you get your money as quickly as possible. Of course, this is largely dependent on the payment method you have selected for the purpose of making your withdrawal. Nevertheless, we will do everything we can to get your money back to you as soon as possible. We guarantee that all withdrawals will be reviewed and processed within 72 hours subject to approval from our Finance department. Upon first withdrawal you will be required to provide documents in order to verify your account and to ensure the safety of your funds. Depending on your chosen payment method, you will be required to supply copies of some of the following documents:

(a) Valid Photographic ID,

(b) Credit Card/s,

(c) Proof of Address (dated within the last 3 months),

(d) Bank Statements,

(e) E-wallet account,

(f) Prepaid cards.

Once your account has been verified we will be able to process your withdrawal. As well as the standard processing time taken for withdrawal requests, some transfers may take longer depending on the selected payment method (see table below). Note that some payment methods only support deposits; the ones not supporting withdrawals are clearly marked on the deposit page. In this case, you will be able to withdraw your money using Bank Transfer.


Credit/Debit Card: Instantly

E/Wallet: Instantly

Prepaid Card: Instantly

Bank Transfer (Trustly): 3-5 Business Days


IMPORTANT: In order to speed up the verification process you can send the necessary documents in advance. Simply follow the instructions during the account activation and first deposit process. This will give us a good head start in verifying your account before your first withdrawal, helping us to provide you with a better and faster service. All documents should be submitted to


What is a bonus and what is the wagering requirement?

A bonus is extra money added to your bankroll giving you the opportunity to increase your chances of winning. The size of the bonus varies and must be wagered before it may be withdrawn. All deposit bonuses and free spins must be wagered 40 times (unless otherwise specified). You can make a withdrawal before you have fulfilled the wagering requirement, however, this will result in you losing your bonus money and forfeiting any related winnings.

Do all games count towards the wagering requirements?

Most games count towards the wagering requirements, but not all. Please note that different games contribute a different percentage towards the wagering requirements. Check the General bonus T&C for more information.

Where can I see how much of my bonus there is left to wager?

You can check your progress in My Account, under Balance & Bonuses.

Can I surrender/forfeit a bonus?
Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any winnings will be surrendered and any losses will be deducted from your real funds. To surrender a bonus, go to the Balance & Bonus tab, under My Account section. Then click the “Forfeit” button found under your active bonus to surrender it.
I received a casino bonus, but my wagering requirements do not decrease. Why is this?

Different games make different contributions towards the wagering requirement. See Bonus Terms and Conditions for more information.

What is the wagering requirement for bonuses?

Casino Cruise bonuses are offered with a wagering requirement, that is the amount you need to wager/bet in order to make the bonus funds available for withdraw. See Bonus Terms and Conditions for more information.

Can I play all games with my bonus?

While some bonuses might be limited to a specific game type (e.g. only Net Entertainment games or only Video Slots), the majority of casino bonuses are unrestricted and can be applied to almost any game. See Bonus Terms and conditions for more information.

Why am I excluded from specific promotions?

Some of our promotions are only available to customers from certain countries or to those who use specific payment methods. Restrictions may also be placed on accounts that have previously been found misusing Casino Cruise promotions. For any assistance, please email support@casinocruise or contact us directly via our Livechat. Our hosts will be more than happy to help you further.

Where can I find details of available bonuses and promotions?

Head over to the Casino Cruise Promotions section to find details of our available promotions as well as the different sign-up and deposit bonuses we offer. There you will also be able to find information about our Loyalty Club and our VIP Lounge.

You can also benefit from further promotions via SMS, mobile notifications, newsletters, Facebook and Twitter. In order to make the most of our promotional offers we strongly recommend that you tailor your Account Settings to accept SMS and emails from Casino Cruise (this can be done under by entering My Details under My Account), as some of our greatest offers will only be available this way. Remember to add Casino Cruise to your email provider’s “Safe Senders” list. To help get you underway, we’ve included instructions for some of the more common email providers.

When will I get my free spins? 

Free spins are normally credited to your account within 24 hours of a deposit being made.

What are free spins?

Free spins (or free rounds) allow you to play a game, or a number of rounds, in the casino for free, with exactly the same chance of winning as when you play with your own money.

How do I activate free spins in the casino?

It’s nice to Check-In and find a gift there waiting for you. Activating your free spins is just as easy. Simply log in to the game and you will receive a notification stating how many free spins have been granted to your account. 

Why can’t I see the winnings from my casino free spins?

All winnings generated from free spins are credited to your account. However, in order to see and withdraw these winnings, your free spins must be wagered according to our wagering requirements.

How can I be sure that the casino games are fair and random?

Casino Cruise only offers casino games from large, well-recognised and trusted casino software providers. All providers are certified. They have been methodically and scientifically tested by either Technical Systems Testing (TST) – one of the world's most experienced and trusted gaming test labs, and part of the Gaming Laboratorites International (GLI) group – or by eCOGRA, a London-based, internationally accredited, testing agency and player protection and standards organisation. The tests and frameworks provided by these international organisations ensure that our casino meets best practice requirements, maintaining a fair and responsible gambling environment. That’s why at Casino Cruise you can be 100% confident that the Random Number Generator (RNG) that supplies the outcomes for our casino games is completely random and unbiased, no matter which game you play. We will never offer games or brands that do not come with trusted certifications.

What is the average payout for the website?

The theoretical payout varies from game to game and is hard-coded into the game logic by the game’s providers.

Can I try games for free?

Yes, you can play every single game found on Casino Cruise for free if you select Practice mode.

Can I remove a bet after placing it on the table?
Yes. Bets can be removed or changed before the game round starts.
Why can't I connect to or open a casino game?

We always steer clear of the Bermuda Triangle as we cruise so it’s probably something simple. Check the strength of your internet connection and that you have the latest version of Adobe Flash installed which is a prerequisite for playing certain games and your browser is HTML5 compatible. Try reloading the page or using a different browser (we recommend Google Chrome). If the issue persists, please email or contact us directly via our Livechat, where our crew will gladly help you navigate back on course.

Why can’t I log in to my account?

Check that you are using the correct login details for your account and that Caps Lock is turned off on your keyboard. You can also try resetting your password using the Forgot Password Link under help menu. If you are still unable to login, please email or contact us directly via our Livechat. Our hosts will be more than happy to help you.

How do I change my password?
You can change your password by clicking on the Forgot Password link under Help menu.
I want to play at Casino Cruise. What are the minimum system requirements to get me started?

Computers - Windows PCs require an Intel Pentium processor (Pentium II or higher) and at least 64mb RAM, Apple Macs require a PowerPC processor (G3 or higher) and at least 64mb RAM, Adobe Flash 10 is required as a minimum, is compatible with most Windows Operating Systems (Windows 2000, XP, Vista and Windows 7, Windows 8, Internet Explorer versions older than IE7 are not supported.

Mobile Devices - Our Casino Cruise webpage can be viewed on all mobile devices that support web browsing.

What happens if I lose my Internet connection during a game round?

Nothing. We just pause your game the moment you’re disconnected and store your game status on our secure servers. You will not, under any circumstances, lose money due to any kind of disruption or disconnection. When you reconnect, just log back in and open the same game(s) you were playing. You’ll be able to continue exactly where you left off, no matter when you choose to return.

Which software providers do you use?

We use Net Entertainment (NetEnt), Microgaming, Quickspin, NYX Interactive, Play'N Go and Evolution to provide software for our various casino platforms (Casino, Live and Mobile).

The Casino Cruise games are not responding and loading slowly. How can I speed things up on your website?

Slow connections could be the result of having several browser windows open, music programs running or files downloading in the background. Another possibility could be that your local internet service provider may be suffering from temporarily low bandwidth. Sharing your internet connection within your household and in your local area can also slow your connection speed. Alternatively, a possible solution may be to restart your computer or mobile device.

Licensing and regulation

Genesis Global Limited is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-008. Gambling can be harmful; our Responsible Gaming page helps you to stay in control.




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