Withdrawal Process


Here at Casino Cruise, we take player security with high attention to make sure that the money goes out from your account will be fully checked also as a part of our “Know Your customer” procedure, in conjunction with the gaming commission, we required to approve your identity before the WD can be reviewed and processed.

Therefore, in order to check your withdrawal, we need to verify your identity upon your first withdrawal. Please note that once your account is verified, the withdrawal review will take up to 48 hours.

What you need to do?

Please send us to: docs@casinocruise.com the below documents:

a) Proof of ID – Can be either:

❖ Passport - A clear picture/good quality scan of the two first full pages of a valid passport (all the information such as security codes and holograms must be visible)

❖ Driving license / National ID card / Citizen Card or Proof of Age Card (only for UK) - A clear picture/good quality scan of both sides of a valid card (all the edges of the card must be visible; the card should not be torn or damaged

b) Proof of payment – (According to your payment method)

Credit card: A clear picture of both sides (front and rear) of a credit card showing the expiration date, the name of the owner, 6 first and 4 last numbers of the card. (All the edges of the card must be visible and not cut). The rear side must be signed by the card owner.

E-Wallets: Skrill / Neteller - A screenshot from the player’s personal E-Wallet account (Settings -> Personal info) with the name and the email of the player/ ID number visible (usually in the upper right corner of a web-page).

Bank statements: Trustly / Entercash - A screenshot from an online bank account with the number of a bank account and the name of the player visible or a PDF version/a picture of a physical copy of the bank statement (the account number, the name of the bank and the name of the player must be visible).

Proof of transactions:

▪ Euteller / Sofort - A screenshot from the player’s online bank account or a PDF version/a picture of a physical copy of the bank statement with the transaction made to the casino (Worldpay AP Limited for Sofort and Euteller OY for Euteller) and his name visible.

▪ Pugglepay (Zimpler) - A screenshot from the player’s personal Zimpler account or with a PDF file downloaded from www.zimpler.com with the name of the player and the transactions made to casino visible (including the dates).

Prepaid card: Paysafecard - A screenshot from player’s personal Paysafecard account with the account number and the transaction made to the casino/a voucher (receipt) with a PIN number, the amount of the deposit and the date of the deposit.

c) Proof of address: one of the following:

❖ Bank statement or bank letter

❖ Official monthly utility bill (water, electricity, energy, mobile, TV and internet, newspaper and magazine subscription, gas bills)

❖ Salary statement

❖ Tax bill (including vehicle tax)

❖ Any formal letter received from an official organization

❖ Rent agreements (only with official organizations)

❖ Proof of insurance payments

PDF versions/clear pictures of physical copies of the documents that are not older than 3 months (not screenshots). Promotional letters, personal letters, all types of one-time invoices and bills from stores will not be accepted as proof of address. A picture must show a full page with all the edges of the document visible. The document in the picture must be big enough (preferable are pictures that are more than 100 KB size).

Licensing and regulation

Casino Cruise is operated by Genesis Global Limited a company incorporated in Malta, company registration number C65325 with its registered address at Level 6A, Tagliaferro Business Centre, Gaeity Lane (Triq Il-Kbira) c/w High Street, Sliema, SLM 1549, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authorities (MGA) with license number MGA/B2C/314/2015 issued on the 05/09/2016 and regulated in the UK by the Gambling Commission with license number: 000-045235-R-324169-007. For players wagering from the UK on the website, you are doing so safely as per the regulations of the Gambling Commission in the United Kingdom. Please remember, gambling can be addictive and it is your individual choice to play responsibly. If you find you’re facing any problems with addiction, please seek help with Gambling Therapy or Gam-Anon. Casino Cruise is also licensed by the Government of Curacao under Exodus Media N.V a group company incorporated under the laws of Curacao with corporate registration number 137885 and its registered address, Heelsumstraat 51 Willemstad Curacao. Its online E-gaming license is No. #8048/JAZ.

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